Reference

What You Agree To When You Use pdn88

These terms set out the rules that apply when you open an account, make deposits through Touch 'n Go eWallet, Boost, or GrabPay, and access any part of the pdn88 platform.

Applies to all accountsCovers deposits and withdrawalsTouch 'n Go eWallet, Boost, GrabPay includedSubject to Malaysian local lawUpdated terms notified to you directly
pdn88 What You Agree To When You Use pdn88
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about how they apply to your account — including a payment dispute involving Touch 'n Go eWallet or Boost — our support team is here to help. Use the channel that suits you and we will respond with a reference number so your case is tracked from the first message.

Live Chat Start a live chat session directly from the pdn88 site or mobile browser. Raise a terms question and we log it with a case reference straight away.
Email Support Send a detailed message if your query covers account history, wallet records from GrabPay or DuitNow, or a formal terms clarification you need in writing.
Account Help Centre Log into your account on mobile or desktop and open the Help section to find answers about specific clauses, account restrictions, or withdrawal conditions.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We take a straightforward approach to how we hold your data and secure your account. Your password and OTP are never stored in plain text, and we prompt a fresh OTP verification any time you log in from a device we have not seen before. If you access pdn88 from both your phone and a browser on another device, your session and wallet balance stay consistent across both — no re-entry of payment details needed.

Account Security

OTP verification triggers on any unrecognised device. Your login credentials are encrypted and your linked Touch 'n Go eWallet or Boost details are never exposed in plain text.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You may request a summary at any time.

Cookies and Session Data

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear cookies at any time, though this will end your active session on that device.

Requesting Changes

To update registered details — such as your linked GrabPay or DuitNow account — contact support with your account ID and the relevant proof. Changes are confirmed in writing.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice. If yours is not covered here, start a live chat and we will give you a specific answer tied to your account.

Yes. All deposits, regardless of method — Touch 'n Go eWallet, Boost, GrabPay or FPX — are covered by these terms. The payment rail you use does not change your rights or obligations under the agreement.

We notify you via your registered contact details before any update takes effect. Continuing to use your account after the notified date means you accept the revised version.

Access is available where local law permits. You are responsible for checking whether use of the platform is lawful in your specific location before opening or continuing to use an account.

If you do not accept updated terms, stop using your account and contact our support team via live chat or email to arrange account closure. We will confirm the closure in writing.

Log in and open the Help section, or contact support directly. We can provide a summary of your account activity, including deposit and withdrawal records tied to your linked wallet.

Raise it through live chat first so we can pull up your account details immediately. For formal disputes, follow up by email so the full exchange is documented with a case reference.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.