Reference

The Rules That Govern Your Account with Us

These legal terms set out the conditions under which you access pdn88 and use your account — from how we handle your data to how disputes are addressed.

Jurisdiction-dependent accessAccount terms apply on registrationMalaysian-facing policy conditionsContact us to raise any concernTerms updated when policy changes

Explore the Lobby Read FAQ

HOW WE HANDLE YOUR DATA

Data Handling, Cookies, Security and Account Retention

We collect account data — your registration details, transaction records including Touch 'n Go eWallet and GrabPay activity, and device session logs — only for the purposes stated in our privacy policy. We do not sell your data to third parties. Here is how we manage the four key areas that matter most to you as an account holder.

Cookie Policy We use session and functional cookies to keep you logged in and to remember your preferred language and display settings. Analytics cookies are opt-out; manage your preferences in the cookie banner shown on first visit.

Account Security Your account is protected by a PIN-confirmed login flow. Any change to your registered mobile number or linked wallet — including your Boost or GrabPay account — requires identity re-verification before the update takes effect.

Data Retention Transaction and account records are kept for the period required under applicable Malaysian financial and data law. Once that retention period ends, personal data is deleted or anonymised from our active systems.

Requesting Changes To request a copy of your data, correct inaccurate information, or ask us to delete your account record, submit a written request through live chat or email. We will confirm receipt and outline the next steps.

What These Terms Cover and How They Apply

pdn88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with pdn88, you confirm that you have read and accept the terms set out on this page. These terms govern every interaction you have with the platform — including account creation, wallet transactions, and how we process your personal data. Access and

1
eligibility depend on local law; where local law does not permit online gaming, these terms do not constitute an invitation to use the service. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, the transaction is processed under both our payment policy
2
and the conditions set by the respective payment provider. We do not override those provider terms. For FPX and DuitNow bank transfers, your financial institution's own policies also apply alongside ours. We may update these terms when regulatory conditions change or when our platform policies are
3
revised. The most current version of these terms is always the one displayed here. Continuing to use the platform after an update is posted means you accept the revised terms. If any clause in these terms is found to be unenforceable under Malaysian law, the remaining
4
clauses continue to apply in full. Nothing in these terms limits any statutory rights you hold under applicable Malaysian consumer or data protection legislation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR POLICY TEAM

How to Contact Us About Legal Matters

If any clause is unclear, if you need to exercise a right under data protection law, or if you believe your account has been handled incorrectly, our support team is the right starting point. We treat policy-related queries separately from general account questions to make sure the right person reviews your case. Players in Kuala Lumpur and across Malaysia can reach us through the channels below.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Describe your legal or policy concern and our team will route it to the correct department for a written response.

Email Support

Send a detailed message to our support email for any formal policy request — account data access, term clarification, or dispute escalation. We aim to acknowledge within one business day.

Account Help Centre

The Help Centre inside your account holds the current versions of all policy documents. Use the feedback form there to flag outdated content or request a specific policy in writing.

Common Questions About Our Terms and Your Rights

These are the questions we receive most often about our legal terms, account rights and policy conditions. If your question is not covered here, reach out through live chat or email and we will get back to you with a direct answer.

Yes, if you open an account and use the platform where local law permits, these terms apply to you in full from the moment your account is active.

Yes. Submit a written request through live chat or email. We will confirm your identity, then provide a summary of the account and transaction data we hold within the timeframe required by applicable law.

We retain transaction and identity records for the period required under Malaysian financial law. Once that period ends, personal data is deleted or anonymised and is no longer accessible in our active systems.

Contact us via live chat or email with the transaction reference and a clear description of the issue. Policy-related disputes are reviewed by a separate internal team and you will receive a written outcome.

Our account terms still apply. Payments processed through Touch 'n Go eWallet, Boost, or GrabPay are also subject to each provider's own terms — we cannot override those, so please review them with your wallet provider.

We post the updated version here and note the revision date at the top of the page. Continued use of your account after the update is posted means you accept the revised terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Gamespdn88 Casino InfoCoconut Grove Slots

The Rules That Govern Your Account with Us

Data Handling, Cookies, Security and Account Retention

How to Contact Us About Legal Matters

Live Chat

Email Support

Account Help Centre

Common Questions About Our Terms and Your Rights

01 Do these legal terms apply to me if I access pdn88 from Malaysia?

02 Can I request a copy of the personal data pdn88 holds on my account?

03 What happens to my account data if I close my account?

04 How do I raise a formal dispute about a transaction or account decision?

05 Does paying through Touch 'n Go eWallet or Boost change which terms apply?

06 How will I know when the legal terms have been updated?

Legal

Related pages

Related pages